Privacy Policy

1. Introduction

MemeAsAService ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name and email address
• Billing and payment information
• Company name and job title
• Profile information and preferences
• Communications with our support team

2.2 Usage Information

We automatically collect information about your use of the Service:

• IP address and device information
• Browser type and operating system
• Pages viewed and features used
• Time spent on pages
• Referring and exit pages

2.3 Content Data

We process and store:

• Memes you create using our Service
• Templates and customizations you save
• Analytics data about your content performance

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Send marketing communications (with your consent)
• Monitor and analyze trends and usage
• Detect and prevent fraudulent transactions
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist in our operations
• With professional advisors (lawyers, accountants)
• To comply with laws or respond to legal requests
• To protect rights, privacy, safety, or property
• In connection with a business transfer or merger
• With your consent or at your direction

We do NOT:

• Sell your personal information to third parties
• Share your content with other users without permission
• Use your data for purposes unrelated to the Service

5. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Typical retention periods:

• Active account data: Duration of account plus 30 days
• Billing records: 7 years (legal requirement)
• Analytics data: 2 years
• Support communications: 3 years

6. Your Data Rights

6.1 Access and Portability

You have the right to:

• Access your personal information
• Receive a copy of your data in a portable format
• Correct inaccurate or incomplete information

6.2 Data Deletion (Right to be Forgotten)

Your Right to Delete:You have the right to request complete deletion of your personal data from our systems.

How to request data deletion:

1. Through your account:Go to Settings → Privacy → Delete My Data
2. By email:Send a request to support@memeasaservice.ai
3. Via web form:Use our contact form at memeasaservice.ai/contacts

What happens when you request deletion:

• We verify your identity to prevent unauthorized deletions
• Your account is immediately deactivated
• Personal data is deleted within 30 days
• You receive confirmation when deletion is complete
• Some data may be retained for legal compliance (see below)

Data we must retain (anonymized):

• Transaction records for tax purposes (7 years)
• Legal compliance records where required by law
• Anonymized analytics data for service improvement

6.3 Opt-Out Rights

You can opt out of:

• Marketing communications (via unsubscribe link)
• Analytics tracking (via browser settings)
• Cookies (via cookie settings)

7. Data Security

We implement appropriate security measures including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such information, we will promptly delete it.

10. California Privacy Rights (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at support@memeasaservice.ai or call +34658236643.

11. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the GDPR including:

• Right to access, update, or delete your information
• Right to object to processing
• Right to restrict processing
• Right to data portability
• Right to withdraw consent

Our legal basis for processing includes:

• Your consent
• Performance of our contract with you
• Compliance with legal obligations
• Our legitimate business interests

12. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze Service usage
• Deliver targeted advertising

For more information, see our Cookie Policy.

13. Third-Party Services

We use third-party services that may collect information:

• Stripe (payment processing)
• Google Analytics (usage analytics)
• AWS (hosting and storage)
• Mailgun (email delivery)

These services have their own privacy policies governing their use of your information.

14. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending you an email notification

15. Contact Us

For privacy-related questions or to exercise your rights: